This was hands down one of the worst shopping experiences I have ever had. First, I was ignored when I first walked into the store. The two persons working were the owners, Ed and Penny Kelly. After looking around for about 10 minutes the owner finally approached to see if he could help me. I told him that I was looking for a new electric dryer and I was leaning toward a whirlpool. He starred at me with a very confused looked for a few seconds then called over for the other person. This person, Penny Kelly, was very short and abrasive. I asked her a few questions and described what I needed; specifically a electric dryer that would either be less than 27inches deep, or able to stack with washer I already have. She said they didn't have anything like that. It was clear I was simply an annoyance to her. She told me that I should go home and measure the washer after I told her the exact make and model. I finally said no, Ill just look it up on my phone.
I try to shop local and support local businesses, but this one will never again see my money.
Sears Hometown Store is a US Hardware Store based in Chestertown, Maryland. Sears Hometown Store is located at 19 Washington Ave, Chestertown, MD 21620, USA.
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