Waited for 15 min for help because there was only one guy working and than he helped the guy that came in after me and completely ignores me...rude
My kids accidentally hit "factory reset" on their new phone, took it into the store for advice on "restoring" the phone and after standing in line behind 2 other people whom had simple concerns . 1st customer ,my battery won't hold a charge, reply=we're not in business to sell batteries, we would go broke, get one online or I can sell you a new phone", the gentleman left without resolve, second customer, "my wife had her phone on charge overnight and its still dead" reply" maybe you should teach her how to use a charging cord. Also said " we are in business to sell phones , not fix them, let me check your account to see if you're eligible for an upgrade, that will fix it" as I explained my dilemma , that my kids "reset" their new phone (which I bought there) and wanted guidance to restart phone I was told " its not my problem if your kids don't know how use a phone, maybe you should goggle how to restart it" I simply smiled and walked out. I wouldn't buy a phone case from that store. Arrogant, rude, worthless. I'm quietly waiting for their doors to close, it will, waste of rent. Lossers
Spent hours in the store trying to pick out the best phone with the features I use most. I was assured multiple times that I was getting the best possible quality, and at $779 it should be. I've had the phone about 3 weeks and am completely dissatisfied. For the most part everything that I asked about the phone has turned out the exact opposite of what I was told at time of purchase. The exchange policy is only 14 days and now I'm stuck with a phone that doesn't perform up to what was promised. The rudeness of all 4 salespeople when I came in for help was surprising....but after reading the reviews to date I'm no longer surprised. Do yourself a favor and use a different Verizon retailer.
My husband got a new phone and he was told if he didn't like it, he could return it, or have my number switched to the new phone and he could go back to his old phone. We went into the store four (4) days after purchase and asked to have the numbers switched and were told we couldn't, it was against Verizon policy. They did put his number back on his old phone (which had been factory reset), but didn't make sure it worked, help him download his contacts, photos or anything. We were basically told to get out (there was only one other customer in the store). I left the store with the strong urge to cancel all of our accounts.
Went to another Verizon wireless store (Chester), where they were able to switch the numbers through My Verizon account. They also made sure everything was backed up, reloaded to the new phones, super helpful, super friendly.
I have gone to this Verizon multiple times and every time they have been unable to help me in any way. I needed services switched between my phones and they refused to do it without the account holder (my mom who lives an hour and a half away) there to do it. However, I was able to do it on my own at home. They do not even try to help their customers and refuse service as much as they are able to. When I first walked in I was greeted by a girl who was "on break" and refused to help me but was watching movies and just stared at me as I walked around the store. This is the most useless Verizon store I have ever been to and I will not be returning. I wish I could give them 0 stars.
Verizon Authorized Retailer Tcc is a US Electronics Store based in Chestertown, Maryland. Verizon Authorized Retailer Tcc is located at 865 Washington Ave, Chestertown, MD 21620, USA.
Please contact with Verizon Authorized Retailer Tcc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Verizon Authorized Retailer Tcc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Chestertown