After waiting for a long time in their little waiting area, (while waiting I heard a argument between the manager and a customer who was complaining because his bill was hundreds more than they quoted him)
The manager here is a crook! About a year ago, my father had a flat, and had my brother pick him up and they took the flat tire here, and had a new tire put on the rim with no problems...
The head Mechanic brought me in the back to make sure what tire they were replacing, and what tires were suppose to be rotated to where! He had a inexperienced helper, that he was directing to do things, having to explain in detail what and how he wanted things done!
They charged me $280 for an alignment and told me it was because of a special adjustment, and acted very shady about the reasoning behind their pricing. Got the same alignment on the same car for $60 elsewhere, and I watched the mechanic make that 'special adjustment' which is all of 4 nuts right on top and easy to access.
I was OUTRAGED! The Head Mechanic acted ashamed about the whole issue!
Fair prices for parts and service, honest suggestions and thorough work.
And to have the two tires placed in the front...
I will NEVER use this place for ANYTHING, anymore! Since then, I've heard multiple stories about how this place has done similar things to others! I don't understand how they're still in business? The Head Mechanic seemed knowledgeable!? But the manager is nothing more than a Con Man who will hold your Vehicle HOSTAGE, until you pay whatever he has overcharged you! Ridiculous...
I have managed to get very reliable and good quality service here over the years. Nobody likes to spend hard earned money on car repairs. They have done good work for me.
STAY AWAY!
I will start out by saying the only good thing about this place is it looks clean and organized when you enter. I dropped my truck off to have the AC worked one. I was going on a week long work trip, so i figured i might as well bite the bullet and have the ac work done. when i first left my vehicle i told the mechanics that the ac compressor was still good. when i returned to pick up my truck i was told the ac compressor was bad and that the condenser and the blower motor were replaced aswell. so i took their word on the ac being fixed and spent 1500 on parts and labor. two days later the AC was in the same no working condition than when i first left it. so i brought it back. they said they would look at, customer service was pleasent. the next day a called and they said a seal went bad and they replaced it free of charge, i was happy to hear that two days later the same outcome no AC after bringing the truck back a third time i was told that the evaporator has a leak and it needed to be replaced i was assured since it was the third time bringing the truck back labor would be compensated i returned three days later to get the vehicle now after having to carpool to and from work. picked my truck up and was told labor was 832 dollars for a 200 dollar part. i had an epiphany that i had made a mistake trusting this company and to put icing on the cake when i drove my truck home i reveled a new surprise that my radio no longer works from them removing the dash to replace the evaporator. so if you want a place that will not call you if they have bad news and want to spend a lot of your hard earned money on sub par work go here by the way i will say the ac atleast blows cold well atleast for another few days.
But it didn't help! They basically told us, THIS IS WHAT YOU HAVE TO PAY, TO GET YOUR VEHICLE BACK!
My Father (who is a senior citizen) got on the phone with the manager to plead our case.
Then a couple of weeks later, I brought the family mini van in to get a second new tire!
The manager called me over to tell me that when the (inexperienced) helper removed one of the tires... He had broken a sensor! And informed me that I would have to pay a extra $120 dollars for the sensor, as well as the labor to fix it! Which made my bill for ONE TIRE change from $80-$90... To OVER $200!
Chestertown Auto Plus Marine is a US Car Repair based in Chestertown, Maryland. Chestertown Auto Plus Marine is located at 6407 Church Hill Rd, Chestertown, MD 21620, USA.
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